Customer will pay for shipping as billed by Picture Tiles.
All orders are shipped fully insured at no cost to the customer.
Tiles that arrive to the client damaged during shipping will be replaced free of charge to the customer provided that the customer notifies The Picture Tiles within 24 hours of receiving the damaged tiles and complies with the requests made by Picture Tiles.
Tiles that are broken or damaged by the customer, or when the customer did not notify Picture Tiles soon enough to file a damage claim, can be replaced. The customer will pay the shipping costs for the replacement tiles. All mural tiles have a number on the back of the tile. Please provide to us the number on the back of the tile that needs to be replaced.
If you are not happy with your tiles, they may be returned but there are some restrictions:
Returns will not be accepted without our prior approval. If you wish to return an order you must contact us prior to shipping it back to get a refund. Because your order is custom made just for you we must charge a 25% restocking fee on all returned orders.
Please remember that we can not exactly match the colours on the tiles to the colours on your computer monitor screen or that print from your printer. Your computer monitor and printer have their own settings for how colours are portrayed and every monitor and printer is different. We can not match exact hues of colours and there will be subtle differences on the tiles from what you see on your computer monitor or print from your printer. If you need to match the colours of the tiles exactly to a colour you want to use for your project we suggest that you order your tiles first and coordinate the colours for the rest of your project based on the actual colours of the tiles. Do not rely on the hues you see on your computer screen or that print from your printer for colour matching. Refunds are given only if the tiles are returned in their original and new condition. Designs that are altered in any way from the way they appear on the site (examples – placed on the diagonal, removing borders, changing colours) may not be returned, custom sizes, etc.. Custom tiles, such as tiles made with your supplied art or picture may not be returned. Tiles that are damaged or in any way altered from the way they were shipped to you may not be returned. All returned orders must be shipped back to us insured to their retail value, and within 10 days from the date you received them. You must contact us prior to returning the tiles in order to receive a refund.